Effective date: 31 July 2025
Last updated: 31 July 2025
Introduction
This privacy policy sets out how Taxi Tribe uses and protects any information that you give when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Taxi Tribe may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Information We Collect
We may collect the following information:
- Name and job title
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
In addition to any protected information or other information that you choose to submit to us, we collect certain information whenever you visit or interact with the services ("usage information"). This usage information may include the browser that you are using, the URL that referred you to our services, all of the areas within our services that you visit, and the time of day, among other information. In addition, we collect your device identifier for your device. A device identifier is a number that is automatically assigned to your device used to access the services, and our computers identify your device by its device identifier.
In addition, tracking information is collected as you navigate through our services, including, but not limited to geographic areas. The driver’s mobile phone will send your GPS coordinates, during the ride, to our servers. Most GPS enabled mobile devices can define one’s location to within 50 feet.
When you use any of our mobile applications, the mobile application may automatically collect and store some or all of the following information from your mobile device ("mobile device information"), in addition to the device information, including without limitation:
- Your preferred language and country site (if applicable)
- The manufacturer and model of your mobile device
- Your mobile operating system
- The type of mobile internet browsers you are using
- Your geolocation
- Information about how you interact with the mobile application and any of our web sites to which the mobile application links, such as how many times you use a specific part of the mobile application over a given time period, the amount of time you spend using the mobile application, how often you use the mobile application, actions you take in the mobile application and how you engage with the mobile application
- Information to allow us to personalize the services and content available through the mobile application
- Data from SMS/text messages upon receiving device permissions for the purposes of (i) issuing and receiving one time passwords and other device verification, and (ii) automatically filling verification details during financial transactions, either through us or a third-party service provider, in accordance with applicable law. We do not share or transfer SMS/text message data to any third party other than as provided under this privacy policy.
How We Use Information
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- Improving our products and services
- Periodically sending promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
- Contacting you for market research purposes by email, phone, fax or mail
- Customizing the website and applications according to your interests
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information on the Contact Us page.